Client Care · Managed Technology Service Plans
Our unwavering commitment to you
White-glove post-installation support — a hybrid model of remote and on-site care that keeps your home working the way it did on day one.
Three levels of care
BEYOND INSTALLATION, NEVER BEYOND CARE
Bronze
Essential coverage
- Remote device rebooting
- First-level troubleshooting at member rates — during and after business hours
- Onsite service, 25-point inspections, firmware updates and refresher training at the member labor rate
- Next-business-day first response; onsite within three business days
Silver
Comprehensive care
- Secure remote monitoring around the clock, with remote device rebooting
- Unlimited first-level troubleshooting — day and night
- 25-point system inspection twice a year; quarterly firmware updates
- Four hours of onsite service included biannually
- Night and weekend service at the standard rate — no premium
- Cable, internet and telco authorization — we deal with your providers
- One Home Preparation visit per plan year
- One-hour first response; onsite within one business day
- Savant Essentials subscription included
MOST POPULAR
Gold
Unlimited white-glove care
- Everything in Silver, plus:
- Quarterly 25-point inspections and monthly firmware updates
- Unlimited refresher training
- Unlimited onsite service calls
- Unlimited night and weekend service — no premium, no cap
- Four Home Preparation visits per plan year
- 30-minute first response; onsite within one business day
- Savant Essentials subscription included
Plans are matched to your system based on device count and programming hours — call or write for current pricing. All plans are billed automatically. Home Preparation visits are scheduled at least two weeks in advance. Out-of-plan service is available to all clients at standard rates.